Frequently asked questions
Applying, credit, pets, utilities and more.
How do I apply?
Find an apartment on our Available Apartments page and choose Apply now. You'll complete the application online through AppFolio, our secure leasing system. The application fee is $50.
Do I have to pass a credit check?
Yes. A 650 credit score is required at Alpine Village, Cypress Gardens and Cambridge Arms, and 600 at our other communities. Co-signers are welcome; a co-signer's score must be 20 points higher.
What fees and deposits should I expect?
Application fee $50. Security deposit: generally one month's rent (shown for each floor plan). Pets: $600–$700 deposit, plus a $100 pet fee at North Florence and our furnished apartments. See Fees & Policies for the full list.
Do you accept pets?
Yes — one pet per apartment, 25 lb maximum, at least 2 years old, house-trained and non-aggressive, with management approval. Pet deposits are $600–$700 depending on the community (North Florence and our furnished apartments also have a $100 pet fee). Unauthorized pets are a lease violation with a $1,000 fine. Service animals and approved assistance animals are not pets, and pet fees, deposits and limits don't apply to them — call (256) 764-0731 to request a reasonable accommodation.
Do you accept Section 8 or housing vouchers?
We do not currently participate in the Housing Choice Voucher (Section 8) program.
What's included in the rent?
Wi-Fi is included at Alpine Village, Hensley Square and North Florence, and water is also included at Hensley Square. Our furnished apartments include utilities, Wi-Fi, furniture, kitchen supplies, washer and dryer, and linens.
How do I turn on my utilities?
Contact Florence Utilities at (256) 760-6512.
Do you have furnished apartments?
Yes. Fully furnished one- and two-bedroom apartments at Alpine Village lease month to month, with utilities, Wi-Fi, furniture, kitchen supplies, washer and dryer, and linens included.
What amenities do you offer?
Alpine Village has a swimming pool, clubroom, fitness room, sauna, and racquetball, tennis and basketball courts, plus free Wi-Fi. Free Wi-Fi is also included at Hensley Square and North Florence.
How do I pay rent?
Pay online through the resident portal or the Online Portal app — and set up automatic payments so you're never late.
How do I request maintenance?
Submit a request in the resident portal any time. For emergencies, call (256) 764-0731 — day or night.
When is the office open?
Monday through Friday, 8:00 AM to 5:00 PM. Nights and weekends by appointment. Our office is at 3410 Chisholm Rd, Apt 1217A, at Alpine Village.
Can I tour an apartment?
Yes. Call (256) 764-0731, or open any available apartment and choose Schedule a showing.